Privacy Policy

Last updated: March 2026

At HullScrub, we're committed to protecting your privacy and being transparent about how we use your data. This privacy policy explains what information we collect, how we use it, and your rights.

1. What Data We Collect

We collect the following information when you use our services:

• Personal information: Your name, email address, phone number
• Yacht details: Vessel name, length, type, and mooring location
• Service information: Booking dates, service type requested, and any special requirements
• Payment details: Processed securely via Stripe (we never store card details)

2. How We Use Your Data

We use the information you provide for:

• Service delivery: Scheduling appointments, confirming bookings, and providing hull cleaning services
• Communication: Sending booking confirmations, service reminders, and post-service reports
• Compliance: Meeting legal and contractual obligations
• Marketing (with consent): If you opt in, we may send you updates about new services, seasonal promotions, and maintenance tips

3. Payment Processing

We use Stripe to securely process payments. Stripe is PCI DSS compliant and handles all payment data. HullScrub never stores or has access to your full payment card details. For Stripe's privacy practices, see https://stripe.com/privacy.

4. Data Storage & Internal Tools

We use Google Sheets to maintain internal records of bookings, client details, and service history. This data is encrypted in transit and access is restricted to HullScrub team members who need it for service delivery. Google Sheets is encrypted and compliant with data protection standards.

5. Legal Basis for Processing

We process your data based on:

• Contract: To fulfil the services you've booked with us
• Consent: For marketing communications (only if you've opted in)
• Legal obligation: To comply with UK law and tax requirements

6. Your Data Rights (GDPR)

Under UK GDPR, you have the right to:

• Access: Request a copy of the data we hold about you
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Portability: Get your data in a portable format
• Withdraw consent: Opt out of marketing communications at any time

To exercise these rights, contact us at info@hullscrub.com.

7. Data Retention

We keep your personal data for as long as necessary to provide services and comply with legal obligations (typically 6 years for business records). After this period, data is securely deleted.

8. Cookies & Tracking

Our website uses minimal cookies for essential functionality (navigation, booking forms). We do not use tracking cookies or analytics cookies without your consent. Third-party services like Stripe may place cookies for payment processing.

9. Third-Party Sharing

We do not sell, rent, or share your data with third parties except:

• Stripe: For secure payment processing
• Legal requirement: If required by law or court order

Marina operators may be notified of your booking for access coordination, but only with the minimum information needed.

10. Data Security

We protect your data through:

• HTTPS encryption for all website traffic
• Secure password policies for internal systems
• Limited access to personal data (staff only when necessary)
• Regular security reviews

While we take security seriously, no system is 100% secure. If you believe your data has been compromised, please contact us immediately.

11. International Data Transfers

HullScrub operates in the UK. If data is transferred outside the UK/EU (e.g., via Stripe), we ensure appropriate legal safeguards are in place (Standard Contractual Clauses).

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.

13. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email if you have opted in to communications.

14. Contact & Complaints

HullScrub Contact: info@hullscrub.com

Data Protection Authority: If you have concerns about our data practices, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.